Studios, publishers and platforms all hear from players in different ways. We work within the support process you already have, answering the questions you entrust to us and getting the rest to someone who can act.
Talk about your gameGAME STUDIOS
When someone reports a bug or a part of the game that is not working, we gather what they did, what they saw and when it started. Your product or engineering staff get a clearer account to investigate.
Help after an updatePUBLISHERS
A puzzle game and a live online game bring different questions. We learn the details players need help with, so replies use the right language and point to the right next step.
How we get to know your gameGAMING PLATFORMS
When sign-in or a purchase fails, players want to know someone has read their message. We follow your guidance, then bring in your staff if the answer depends on access we do not have.
Help with sign-inLIVE-SERVICE TEAMS
Even when an update works as planned, players may need help understanding what changed. We answer from the information your team shares and bring new problems to the people who can investigate.
Help players after an updateCOULD WE HELP YOUR TEAM?
Tell us what players ask, how your team handles it now and where the work gets stuck. We can talk through what you need, what we would have to learn and whether HRDx is a good fit.
Talk with HRDx